BAANA LOGISTICS (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name, phone number, email address
- Pickup and delivery addresses
- Identification details where required for shipping or customs
- Payment-related information (processed through secure third-party gateways)
b) Non-Personal Information
- IP address, browser type, device information
- Website usage data and cookies
- Log files and analytics data
2. How We Use Your Information
Your information may be used to:
- Provide and manage courier and logistics services
- Process shipments, payments, and deliveries
- Communicate shipment updates and service notifications
- Improve website performance and customer experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information. Information may be shared only with:
- Delivery partners and service providers involved in shipment fulfillment
- Payment gateway providers for transaction processing
- Government or regulatory authorities when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may choose to disable cookies through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for marketing communications
Requests can be made by contacting us through our official channels.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
BAANA LOGISTICS reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our services indicates acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us through our official communication channels.