Welcome to BAANA LOGISTICS. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Agreements. Please read them carefully.
1. Acceptance of Terms
By using our courier, logistics, and supply chain services, you acknowledge that you have read, understood, and agreed to these Terms & Agreements. If you do not agree, please do not use our services.
2. Services
BAANA LOGISTICS provides end-to-end courier and logistics solutions, including domestic and international shipping, freight handling, and supply chain services. Service availability may vary by location and partner network.
3. Customer Responsibilities
- Provide accurate pickup, delivery, and shipment details
- Ensure proper packaging of consignments
- Comply with all applicable laws, customs regulations, and restrictions
- Do not ship prohibited, illegal, or hazardous items without prior approval
4. Prohibited Items
The following items are strictly prohibited unless expressly permitted by law and agreed in writing:
- Illegal substances and contraband
- Explosives, firearms, and hazardous materials
- Perishable goods without prior arrangement
- Items restricted by local, national, or international regulations
5. Pricing & Payments
- All charges are based on shipment weight, dimensions, destination, and service type
- Prices are subject to change without prior notice
- Payments must be made as per the agreed terms before or at the time of shipment
6. Delivery Timelines
Delivery timelines are estimated and may be affected by factors beyond our control, including weather conditions, customs clearance, strikes, or force majeure events. BAANA LOGISTICS is not liable for delays caused by such circumstances.
7. Liability & Insurance
- Our liability, if any, is limited to the value declared and accepted at the time of booking
- We recommend customers opt for shipment insurance for high-value consignments
- BAANA LOGISTICS is not responsible for loss or damage due to improper packaging or incorrect information provided by the customer
8. Cancellation & Refund Policy
- Cancellations are subject to service stage and operational costs incurred
- Refunds, if applicable, will be processed as per company policy and may take standard processing time
- No refunds for shipments already dispatched
9. Intellectual Property
All content on this website, including text, logos, graphics, and design, is the property of BAANA LOGISTICS and may not be copied, reproduced, or used without written permission.
10. Privacy Policy
We respect your privacy and handle personal information in accordance with our Privacy Policy. Information collected is used solely for service delivery and communication purposes.
11. Limitation of Liability
BAANA LOGISTICS shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, even if advised of the possibility of such damages.
12. Governing Law
These Terms & Agreements are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra.
13. Changes to Terms
BAANA LOGISTICS reserves the right to modify these Terms & Agreements at any time without prior notice. Continued use of our services constitutes acceptance of updated terms.
14. Contact Information
For any questions regarding these Terms & Agreements, please contact us through our official communication channels.